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Careers

Position Overview

The Account Resolution Representative (ARR) is responsible for collecting unpaid balances on delinquent accounts to ensure complete resolution of the account in as efficient manner as possible. Under the supervision of the department manager, the ARR will work with guarantors by offering suggestions for establishing payment plans. The ARR will also perform skip tracing or follow up with insurance companies if appropriate. The ARR will utilize excellent customer service and communication skills to proactively seek all avenues to collect outstanding debts, following established guidelines and procedures.

EDUCATION & WORK EXPERIENCE

Description lists

A High School diploma or equivalent is required. A minimum of two years previous work experience as a bad debt ARR in a medical office setting is required. Applicant must have full understanding and working knowledge of FDCPA and state laws regarding collection. Applicant must have knowledge of current medical billing software systems and online collection interfaces. Must have well-developed interpersonal skills. Bilingual (English/Spanish) a plus.

CORE RESPONSIBILITIES & JOB FUNCTIONS:

Core responsibilities include but are not limited to the items listed below: Treat patients with respect and courtesy Utilize skip tracing techniques to locate patients and assets Review, Interpret Patient Statements, Balance and Client Contractual Terms/Agreements Obtain Supporting Documentation Regarding Patient/Client Follow-up Efforts Identify Contractual & Administrative Adjustments Outbound Call Dialing

REQUIRED JOB KNOWLEDGE SKILLS:

Core responsibilities include but are not limited to the items listed below: • Treat patients with respect and courtesy • Utilize skip tracing techniques to locate patients and assets • Review, Interpret Patient Statements, Balance and Client Contractual Terms/Agreements • Obtain Supporting Documentation Regarding Patient/Client Follow-up Efforts • Identify Contractual & Administrative Adjustments • Outbound Call Dialing REQUIRED JOB KNOWLEDGE SKILLS: • Able to obtain necessary information for account resolution. • Excellent verbal and written communication skills • Reliable attendance record • Knowledge of EOBs, CPT & ICD-9/10 codes, HCFAs, UB04s, HCPCS, DRGs, Authorizations / Referrals • Good problem solving skills • Ability to learn / stay abreast of relevant policies • Computer literate / able to use basic functions of a computer • Ability to type a minimum of 30 wpm • Detail oriented and well organized • Outstanding listening skills • Ability to perform under pressure in a calm manner • Basic math skills • High degree of accuracy • Positive attitude • Flexible • Team player